Frequently Asked Questions

Do you have a shop?

I don’t have a physical ‘Maldon Soap Shop’ as such.  My soap studio is not open to the public.

However, around 3 or 4 times a year I do hold shopping evenings or afternoon tea events at the studio where you can come along and see where I make the soap and purchase directly from me (usually with a discount).  These events are advertised through my social media pages and in my VIP newsletter so do keep an eye out for them.

My social media sites and sign up form for my VIP newsletter can be found here:

Facebook      Instagram      Twitter       Pinterest         VIP Mailing List

Outside of these times it is not possible to visit the studio whether it’s to see the soap being made, to purchase soap or to collect orders.

Do you do craft fairs or markets?

Not any more! I gave up doing fairs and markets a couple of years ago as I found I was working 7 days a week with very little time for myself.  Instead I concentrate on selling through the website and the outlets.

Where can I buy Maldon Soap products other than the website?

I sell the soaps and skincare through several outlets which are located in Maldon and surrounding villages.

My outlets are as follows:

Mail Order Enquiries

How can I order from your website?

You can order all products including trial sizes of all the facial skincare products from the website by clicking this link here

Simply select which products you require and add them to your basket like any other online shop.

You can pay on the website by either credit/debit card or paypal.  These are the only forms of payment I accept.

I do not take payments or orders over the phone or by email.

How long will my order take to arrive?

As a one woman band I make, pot, wrap, label and distribute around 100 products.  I also package up every single order lovingly, beautifully and securely, all by hand.  I like to make a lot of products freshly to order so that they reach you hot off the press.

I aim to post all orders out within 5 working days of receipt of order, although mostly they are sent sooner than this.  Occasionally there may be a longer wait if I have a lot of orders of if the order is very large.

* DURING THE CORONAVIRUS OUTBREAK I WILL ONLY BE POSTING TWICE A WEEK TO LIMIT SOCIAL CONTACT AND TO KEEP MYSELF ISOLATED AS MUCH AS POSSIBLE.  ROYAL MAIL ARE WORKING FLAT OUT TO DELIVER PARCELS BUT DUE TO A HEAVIER WORKLOAD DURING THE PANDEMIC IT MAY TAKE A FEW DAYS EXTRA FOR YOUR PARCEL TO ARRIVE SO PLEASE BE PATIENT.  IF YOUR ORDER HAS NOT ARRIVED AFTER A WEEK OR SO OF RECEIVING YOUR COMPLETION EMAIL PLEASE EMAIL ME AT ORDERS@MALDONSOAP.CO.UK AND I WILL SEND YOU THE TRACKING INFORMATION.

If your order is for a specific date or occasion please ensure you order in enough time to allow for it to be delivered, especially if it’s overseas which can take a couple of weeks to arrive.

When your order is complete and ready to post you will receive an email to tell you.

Orders are sent by Royal Mail second class signed for and usually take 2 working days to arrive in the UK, up to 2 weeks in Europe and 3-4 weeks for the rest of the world.

How much do you charge for postage?

Postage in the UK is £4.20 for orders up to £50.

How can I get free postage?

When spending over £50 you qualify for free postage which will be sent by Royal Mail second class signed for.

General Product Enquiries

Are your products suitable for children?

All my products have been safety tested for adult use. Any use on children is entirely at parents own risk.

Can I use your products during pregnancy?

Essential oils have many different properties. They are added to my products in very safe dilutions (especially in the case of soap and bath bombs which are further diluted in water) – in line with strict safety standards for aromatherapy

However, it’s important to do your own research into their safety or to check with your medical practitioner before using, especially if you have any medical issues or are pregnant.

What is my soap wrapped in?

Cold processed soaps are hand wrapped in himalayan lokta paper.  This is a sustainable, tree free paper that is compostable.

Why is my bath bomb/soap wrapped in plastic?

It’s not! The cellophane wrapper is natural and is made from wood pulp, a by-product of the UK furniture making industry.  This natural cellophane is biodegradable and fully compostable in either your home composter or put in with your green garden waste.

You can see a video I made about the packaging I use here

Specific Product Enquiries

How do you use the shampoo and conditioner bars?

When first using solid shampoo bars there can be a transition phase that your hair goes through.  This can last anything between 3 days and 3 weeks, depending on your hair type.

Here’s a video showing you how to use the shampoo and conditioner bars. 

Here’s another video telling you more about the transition phase that you may experience.

How safe is my bar of soap?

Bars of soap, good old traditional solid soap, clean your skin effectively without stripping its natural acid mantle which, in turn, helps skin to protect itself from bacteria. Bar soap also preserves the natural flora and beneficial bacteria of your skin which not only cares for your skin but also creates a natural barrier to germs. When using a bar of solid soap the action of rubbing the bar over your skin to create foam also helps to remove germs.

Can I share a bar of soap with someone?

Yes!

Won’t you transfer germs to them?

NO!  Here’s why…

Soap is an alkali. The bar of traditional soap you use, whatever condition it’s in, from its first use to when it’s a tiny sliver, is an alkali and no germs can survive on it. So you can pass it from person to person and not transfer any germs.

Those of you over about 40 will doubtless remember the little off white bar of soap in the school toilets, which had no fragrance or frills. It looked a bit shrivelled from multiple use and had black lines of dirt along its ridges once it was getting a bit old.

That bar of soap was germ free! It may have looked a bit horrible but essentially it was fine to use, it couldn’t spread any bacteria and killed germs. And yet bar soap was swapped for liquid soap in plastic bottles as it was deemed to be better for us!

Why is my product grainy?

Graining can occur in intensive serum, coconut and olive hot cloth cleanser, skin saving balm and glycerine and lavender intensive hand cream.

Don’t worry, there’s nothing at all wrong with the product it’s just a jojoba wax distribution thing. A bit like when honey goes grainy due to the beeswax solidifying a bit. The graininess in your product is easily solved by just rubbing your hands together so the heat from your skin melts the wax and then you can just apply it as normal.  it’s then just as effective as ever it was. The products are 100% natural, I don’t use artificial stabilisers (chemicals) to stop the graining process because natures best and it works, it just sometimes needs some warmth. In this case just rub the product between your fingers or hands to bring it back to it’s soothing smoothing condition.

Here’s a video showing you what you need to do. 

Any other questions?

I’m going to keep adding to this frequently asked questions blog as and when I’m asked questions.  I’ll endeavour to keep it up to date and relevant.

Leave a Reply

Your email address will not be published. Required fields are marked *

Loading...
FREE SHIPPING within the UK when you spend £50 or more..
toggle
0

Your Cart