Postage charges include packaging your items in eco friendly, plastic free packaging & box plus postage by Royal Mail second class signed for.
If your products exceed 2 kilos in weight they will be sent out in 2 separate parcels at no extra cost to you.
Orders are sent to the delivery address on your order. Maldon Soap can take no responsibility for any mistakes made entering the address on your part.
When spending over £50 you qualify for free postage which will be sent by Royal Mail second class signed for. I am unable to send things by special delivery.
If you are out when your parcel is delivered and your order goes back to the sorting office it needs to be collected within 2 weeks (as per Royal Mails terms and conditions), otherwise it will be returned back to Maldon Soap.
If this happens and you would like it posted out again you will have to pay for the postage again, (even if you previously qualified for free postage), as I have already paid for it to be sent to you. This can be paid by paypal or direct transfer by arrangement.
The Maldon Soap Company reserves the right to cancel any order for any reason at any time and, should this occur, a full refund will be issued.
You are welcome to return your products within 28 days in an un-opened, un-used condition for a full refund minus postage costs. Maldon Soap will only refund postage if the item is faulty. See our refund & returns policy for more information.
Please be aware that, because some products are freshly made to order, it can take a few days for your order to be posted out to you. This is to ensure your products arrive as fresh as possible. We aim to post all orders out within 5 working days of receipt of order but occasionally there may be a longer wait if we have a lot of orders of if the order is very large. So if your order is for a specific date or occasion please ensure you order in enough time to allow for it to be delivered.
Since covid and with the recent strike action, Royal Mails delivery times can fluctuate somewhat. Second class signed for mail can take anything from 2 days to 2 weeks depending on when the strikes are held, the backlog of post to deliver and the time of year. This very much depends on which area you live in. This is, of course, out of our hands but we always have the tracking information so if your order hasn’t arrived within a couple of weeks do get in touch and we’ll track it for you and find out where it is.